Company: Apex Dental Supplies Limited (“Apex Dental”, “we”, “us”, “our”)
Address: Room 1205, One Portside, 29 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Email: cs@apexdentalhk.com
These Terms & Conditions (“Terms”) govern the use of our website, products, services, and all interactions between Apex Dental Supplies Limited and dental professionals, clinics, suppliers, partners, and users. By accessing our website, placing an order, or engaging Apex Dental for any service, you agree to these Terms.
For the purposes of these Terms:
Apex Dental provides dental laboratory services exclusively to licensed dental professionals. We do not offer diagnosis, treatment planning, or healthcare services directly to patients. The Client is solely responsible for:
Orders may be submitted through physical forms, digital systems, CAD files, online portals, email, or authorised channels.
The Client must provide complete and accurate:
Apex Dental is not responsible for delays, inaccuracies, or remakes arising from incomplete or incorrect information.
An order is only accepted when Apex Dental confirms receipt and begins production. We reserve the right to decline or cancel orders in cases such as:
Prices are provided through official quotations, price lists, or contracted agreements. Apex Dental may adjust pricing with notice, unless otherwise contractually fixed.
Unless specified otherwise:
All amounts are payable in Hong Kong Dollars (HKD) unless otherwise agreed.
Apex Dental reserves the right to:
Turnaround times are estimates, not guarantees, as they depend on case complexity, material availability, clinical accuracy, and logistics.
Apex Dental is not liable for delays caused by:
Risk of loss transfers to the Client once the delivery has been handed to a courier or collected.
Apex Dental warrants that products are manufactured according to the specifications provided by the Client and industry standards.
Warranty does not cover:
Remake eligibility is subject to evaluation. Remakes due to manufacturing defects are provided at no cost. Remakes due to clinical inaccuracies or changes in instructions may be chargeable.
The Client agrees to:
Apex Dental is not responsible for:
All clinical decisions remain the sole responsibility of the licensed dentist.
Digital designs, CAD files, workflows, 3D models, images, branding, and proprietary manufacturing methods remain the intellectual property of Apex Dental unless otherwise agreed in writing.
The Client may not:
By using our website, you agree to:
We may modify site content, suspend features, or update functionality at any time.
Apex Dental collects and processes personal data in accordance with our Privacy Notice.
By using our services, the Client confirms they have:
The Privacy Notice can be accessed via the website footer or by contacting:
cs@apexdentalhk.com
To the greatest extent permitted by law:
Apex Dental is not liable for:
Our total aggregate liability shall not exceed the amount paid for the specific product or service involved.
The Client agrees to indemnify and hold Apex Dental harmless from:
We may suspend or terminate services if:
Outstanding obligations remain enforceable after termination.
Apex Dental is not liable for failure or delays caused by events beyond reasonable control, including:
These Terms are governed by the laws of Hong Kong SAR.
Disputes shall be resolved exclusively in the courts of Hong Kong unless otherwise agreed in writing.
Apex Dental may update these Terms at any time. Changes take effect once posted on the website. Continued use of our services constitutes acceptance of updated Terms.
For questions about these Terms or any concerns:
Email: cs@apexdentalhk.com
Address: Room 1205, One Portside, 29 Tai Yau Street, San Po Kong, Kowloon, Hong Kong